Dave Domzalski

2

I wrote everything below to warn people about my experience with State Farm. Shortly later, I got a call from Wyatt Rancourt, owner of another office, who first apologized for my experience, then explained that all State Farm offices are small businesses who work with State Farm, and finally insisted that he will be working with State Farm Head Office to make sure they are aware of how I was treated. Because of his phone call, the way he spoke to me, and my belief that he will follow through on his words, I am changing my stars to 5, but leaving the explanation of my experience. After 30 years of being a State Farm customer, paying in an estimated $200,000 (multiple vehicles renters policies, life insurance, and more), I am taking 100% of my business elsewhere. I will never work with State Farm again and as much of that has to do with how Iris Lopez's office failed to support me as it does with the lack of support when I contacted corporate. They are unscrupulous and hold neither customer loyalty, nor basic customer service as important aspects of their business. State Farm as a whole and specifically the office run by "Iris Lopez" who is listed as the contact in all of my emails screwed up, attaching all of the incidents on the insurance of our business vehicle to the personal accounts of myself and my wife. They immediately canceled my wife's insurance when she was struck by another vehicle, stating that regardless of who is at fault, this goes against your record. My wife had 3 accidents in Miami, 2 times she was hit, once she was at fault, and I have made 3 claims in total over 30 years, all of which were the fault of the other driver. They then quietly canceled my insurance 2 months ago with, what they claim is a letter they sent to my residence. This is a letter I never received. They did not do me the courtesy of a phone call or any other communication. I was driving around uninsured for 2 months without my knowledge. I found all of this out when I switched to Farmers Bureau Insurance who explained the mistake made by State Farm (improperly placing business claims against our personal account) and who gave us the same coverage at a much better rate.

Ps trucking

after 25 years of being with state farm i have to leave this company because of this office there is no way that you can talk to them because they are very rude! i don’t recommend this place… specially if you speak in spanish , they talk and talk and they never let you speak to the point of them not answering the question that you try to ask so in other words they have no respect for the customers !!

jassiel alonso

Kirenia Carrandi of Shirley Licia Saul State Farm office was very helpful. She was of great help to me when switching my car insurance and finding the best plan for me. She made this process go very smoothly and hassle free and I received my insurance ID cards and binder within minutes. Thank you!

rishi arora

2

State Farm is one of worst insurance companies in the Country and I would like to share my recent experience. My State Farm agent deliberately concealed the important information related to my policy, which proved to be expensive at the time of damage. From the outset, State Farm Adjustor - Luis Pena, have repeatedly suggested that the damage is "likely under the deductible," effectively discouraging me from moving forward with my claim. I find this approach troubling, as it appeared to undermine the purpose of my coverage and my right to a fair claims process. State Farm Adjustor suggested this in person without drafting an estimate or consulting with a contractor. On April 22, 2025, Roto-Rooter, a licensed and professional water mitigation company, inspected the damage. Based on their expert findings —which included visible water damage and mold directly arising from the incident—they submitted an email to with supporting photographs requesting approval of the mold mitigation and associated claims. However, within mere hours of their submission, State Farm Adjustor called me to state that the claim would be denied. He asserted that there had been a leak “ongoing for several months”—a conclusion that appears to have been made without any objective investigation or factual basis. I categorically disputed this statement, as I have not observed any increase in my water bill that would indicate a prolonged leak. This assertion, was speculative and unsupported, made with the intent to deny my claims for the valid coverage. Furthermore, I have spoken with multiple licensed mold remediation professionals, one of them acted as State Farm Adjustor in the past, and are familiar with State Farm's dirty tactics. They unanimously expressed concern that State Farm appears to be preemptively and unjustifiably seeking reasons to deny a legitimate claim. These independent licensed experts indicated that the mold and damage observed are consistent with recent water intrusion and not the result of long-term neglect or maintenance failure, as has been implied. A legal review of my policy further established the proof that I am covered for the damages. State Farm adjustor told me that he does not care if I cancel my State Farm Insurance Polices and if I go to the court. When I formally complained it to State Farm and requested for an new adjustor who is not biased like the current adjustor, State Farm did nothing other than sitting on my complaint for several days. On top of everything, State Farm Agent - Shirley Saul did not do anything to expedite my claim or my complaint or getting me a new adjustor. This agent is good in selling various State Farm policies, but they will conceal the important information from you, as happened with me and will not help you if you experience any loss or damage to your property or car. This agent will not entertain your calls if it is related to to any damage and will tell you need to speak with claims department, which is very hard to reach. Please do yourself a big favor and avoid State Farm in the very first place. If you still want to go with State Farm, then find a better agent, who is more responsive to your needs at the time of loss / damage and is not there to just sell you the policies.

Satyapaul

2

Please avoid State Farm for any insurance needs, especially this agent. The important information about my insurance was deliberately concealed from me and I was misguided when the actual damage to my home took place. This agent is good in terms of selling you the Insurance products from StateFarm but will not come for your rescue when you open up a claim for any damage to your home or car. Please do yourself a favor by avoiding State Farm as your insurance company and if you are still going with State Farm, find a better agent.

Linda Maldonado

4

Diana Amaris-Fernandez of Shirley Licia Saul State Farm office is the best. She assisted me in switching my car insurance. I received my insurance id cards and binder within minutes while on the phone with her. Saving a lot of money on my premium with the same exact coverage!

eduardo lopez

9

Eloy Velasquez has been incredible good with his services

ELSA TREZZA

10

This has been the better service I ever got. I highly recommend Eloy Velasquez. He helps you in every step.

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Miami Lakes, FL

Shirley Licia Saul